Terms of Service

This contract applies once JapanWifiBuddy has received an online application from the customer.

JapanWifiBuddy will test and inspect each device before rental, assuring all products are sent in a legitimate and satisfactory condition.

We strive to provide the best service possible for all of our users. We utilize the Docomo, Wimax 2+, AU and Y!Mobile networks, which boast excellent service in most areas of the country, though we cannot guarantee service area, speed or data traffic conditions at anywhere or any time. The provided network/device claimed maximum speeds are assuming optimal conditions, and are generally not experienced by the general public, on any network or device or provider.

All customers are responsible for any costs resulting from any legal processes that are conducted due to failure to fulfill a contract, or any other illegitimate loss caused by failure to comply with the contract.

All customers are granted only the right for personal use of the rental product and may not sell or rent it to any unauthorized personnel. All rental products must be used only for legitimate and legal purposes. This applies to users in the renter's party as well who may be accessing the device.

We cannot make any refunds or replacements for reasons such as coverage, service area, data traffic/speed or otherwise. If at any time you have any questions, please let us know!

JapanWifiBuddy is not to be held accountable for damage or loss resulting from incidents such as war, terrorism, riot, labor strike, production cancellation, fire, volcano eruption, earthquake, energy trouble, weather, flooding, snow, storms or other natural disasters. The user is responsible for operating and maintaining the device in a sanitary, satisfactory way.

The client is responsible to make a timely pickup at the requested airport or hotel, using the name that was included in the order. The Japan Post Office is unable to change the name on packages once we've already mailed them, and is also unable to forward packages if the delivery was not completed. JapanWifiBuddy is not responsible for undelivered packages due to delayed flights, mistakes in arrival time or post office closures. Please confirm your desired post office will be open for your arrival by looking at this page : http://japanwifibuddy.com/pages/airport-shipping . Customs, luggage pickup and immigration can often take up to 2 hours, so please be aware of that time requirement.


In the event that the user needs to unexpectedly cancel their service before coming to Japan, as long as we have 6 calendar days notice before the rental starts, there will be no fee. If we've already shipped the package and the user cancels their order, there will be a 50% fee to cover our loss of use. Generally requests for cancellations mid-rental will not be allowed due to loss of use.

Loss or Damage

The user must contact us as soon as possible in the event of damage or loss of the device/sim card. We may be able to provide a replacement depending on availability. Should their device become unrentable due to loss or damage incurred during the rental period, the renter will be charged the following:

In the case that the device is 6+ days overdue with no contact from the client, we will automatically charge for replacement of all of the above.

In the case that the provider charges extra cancellation fees due to remaining contract term, we may charge extra above what is written above.

In the event that client is unresponsive to replacement charges and collections agencies need to intervene, an additional $300 fee will be applied.

If the client opts in to the insurance we have available, replacement fees will be reduced by half.

Do not tamper with the device or sim card in any unintended ways. Do not remove the sim card from the device. Do not change any settings on any of the devices. WifiBuddy is not to be held responsible in the event that the user tampers with settings causing loss of functionality. WifiBuddy may not be able to restore functionality in the event that the user alters settings causing a loss of connection or functionality.

The client accepts the Fair-Use policies in place by the providing companies:

Return of device

Please follow the included instructions to return the device. Please try to keep the package as flat as possible for a hassle-free return. Please use the included envelope and package, and please include all cables, cases, devices, sim cards, batteries, etc. Use the soft pouch for the WifiBuddy. Failure to do so will result in a damaged WifiBuddy and you may be held responsible for replacement.

Late returns

Users will be charged for late returns based on the shipping date of the return. Users will incur a 1,000 yen per day per device fee. If we’ve not received any contact regarding the package within a week, we will bill the credit card on file for the full replacement fee.

JapanWifiBuddy will cancel this contract without obligation to notify customers once it confirms any non-fulfillment of contract, such as unreturned equipment or false information in the contract. After cancellation, JapanWifiBuddy may contact the customer to recover costs associated.

Beginning March, 2017, national laws in Japan have changed regarding shipping standard lithium-ion backup batteries using planes. Due to these tightening safety restrictions, we are no longer able to include a backup battery in our Expedited shipping orders. The WifiBuddy itself and it’s batteries are fine and will be fully functional. As this is originally a free bonus service, there will be no discounts given as a result of falling under this new rule.