Terms of Service

This contract applies once JapanWifiBuddy has received an online application from the customer.

JapanWifiBuddy will test and inspect each pocket wifi device before rental, assuring all products are sent in a legitimate and satisfactory condition.

We strive to provide the best service possible for all of our users. We utilize the Docomo, Wimax 2+, AU and Y!Mobile networks, which boast excellent service in most areas of the country, though we cannot guarantee service area, speed or data traffic conditions at anywhere or any time. The provided network/device claimed maximum speeds are assuming optimal conditions, and are generally not experienced by the general public, on any network or pocket wifi device or provider.

All customers are responsible for any costs resulting from any legal processes that are conducted due to failure to fulfill a contract, or any other illegitimate loss caused by failure to comply with the contract.

All correspondence will be carried out via email using the email address registered at the time of rental or the email used in any prior email correspondences. Any failure to receive or view emails in a timely fashion (due to spam blocking or any other reason) will be the responsibility of the renter. To be safe, please register “Buddy@JapanWifiBuddy.com” in your contacts to prevent blocking.

All customers are granted only the right for personal use of the pocket wifi rental product and may not sell or rent it to any unauthorized personnel. All pocket wifi rental products must be used only for legitimate and legal purposes. This applies to users in the renter's party as well who may be accessing the device.

We cannot make any refunds or replacements for reasons such as coverage, service area, data traffic/speed or otherwise. If at any time you have any questions, please let us know!

JapanWifiBuddy is not to be held accountable for damage or loss resulting from incidents such as war, terrorism, riot, labor strike, production cancellation, fire, volcano eruption, earthquake, energy trouble, weather, flooding, snow, storms or other natural disasters. The user is responsible for operating and maintaining the device in a sanitary, satisfactory way.

The client is responsible to make a timely pickup at the requested airport or hotel, using the name that was included in the order. The Japan Post Office is unable to change the name on packages once we've already mailed them, and is also unable to forward packages if the delivery was not completed. JapanWifiBuddy is not responsible for undelivered packages due to delayed flights, mistakes in arrival time or post office closures. Please confirm your desired post office will be open for your arrival by looking at this page: https://japanwifibuddy.com/airport-shipping . Customs, luggage pickup and immigration can often take up to 2 hours, so please be aware of that time requirement.
In the event that a delivery to hotel/hostel/AirBNB or lodging is impossible due to an incorrect booking name provided during ordering, or the lodging doesn’t provide a package holding service, your package will be forwarded to a local shipping office for your pickup, and details of the location and tracking number will be provided. In the even that we’re charged a fee by the lodging for holding the package, we will charge your card on file the same amount to ensure prompt and accurate delivery.

WifiBuddy cannot be held responsible for any inaccuracies that appear in map apps or any other type of app displaying the user’s position. The nature of pocket wifi is that apps will make a general estimation of your location, but sometimes will not be 100% accurate.

SIM Cards

As SIM cards require some setup and changes to current device settings, we recommend SIM cards for users who are more comfortable making these changes. For users who prefer a simpler setup, we recommend renting a Pocket Wifi Buddy rather than a SIM card.

Rental SIM cards will only function correctly on SIM unlocked devices. Some pocket wifi devices from other countries will work, but please confirm with the manufacturer or service provider prior to coming to renting a sim card. All SIMs are currently only offered in the “Nano” size, so please purchase an optional sim adaptor/pin set if necessary for your device. For the setup, there is an included package of information, as well as a phone number you can call to ask questions in English. No return is required.

JapanWifiBuddy will not be held responsible in the case of user error, device incompatibility or incomplete setup resulting in an incomplete connection, hence we recommend this for more advanced users only.

See the chart below to confirm that your phone can operate on these frequencies/bands : 

Limited-Data Sim Cards (Light users):

LTE : 2100Mhz/ 1700Mhz / 1500Mhz / 800Mhz

Unlimited-Data Sim Cards (Heavy users):

・Band1/2.1GHz W-CDMA,FDD-LTE 

・Band3/1.8GHz FDD-LTE

・Band19/800MHz  W-CDMA,FDD-LTE

・Band21/1.5GHz  FDD-LTE

・Band28/700MHz  FDD-LTE


See below for cancellation and refund information.


In the event that the user needs to unexpectedly cancel their service before coming to Japan, as long as we have 6 calendar days (Japan time) notice before the rental starts, there will be no fee.If we've already shipped the package and the user cancels their order, there will be a 50% fee to cover our loss of use. Generally requests for cancellations mid-rental will not be allowed due to loss of use. In the event that we’ve shipped via either the Expedited or Extended Hours shipping methods, the renter will be liable for the return shipping fee charged to us by the shipping company, generally about $20-25. For SIM card orders, if the package has been received from the shipping company, refunds will not be possible.

Loss or Damage

The user must contact us as soon as possible in the event of damage or loss of the pocket wifi device/sim card. We may be able to provide a replacement depending on availability. Should their pocket wifi device become unrentable due to loss or damage incurred during the rental period, the renter will be charged the following:

In the case that the device is 6+ days overdue with no contact from the client, we will automatically charge for replacement of all of the above.

In the case that the provider charges extra cancellation fees due to remaining contract term, we may charge extra above what is written above.

In the event that client is unresponsive to replacement charges and collections agencies need to intervene, an additional $300 fee will be applied.

If the client opts in to the insurance we have available, replacement fees will be reduced by half.

Do not tamper with the pocket wifi device or sim card in any unintended ways. Do not remove the sim card from the device. Do not change any settings on any of the devices. WifiBuddy is not to be held responsible in the event that the user tampers with settings causing loss of functionality. WifiBuddy may not be able to restore functionality in the event that the user alters settings causing a loss of connection or functionality.

The client accepts the Fair-Use policies in place by the providing companies:

Return of pocket wifi device

Please follow the included instructions to return the pocket wifi device. Please try to keep the package as flat as possible for a hassle-free return. Please use the included envelope and package, and please include all cables, cases, devices, sim cards, batteries, etc. Use the soft pouch for the Pocket Wifi Buddy. Failure to do so will result in a damaged Pocket Wifi Buddy and you may be held responsible for replacement.

Late returns

Users will be charged for late returns based on the shipping date of the return when shipping in Japan. International returns will be charged based on the date the package arrives at our office. Users will incur a $15 per day per-device fee. If we’ve not received any contact regarding the package within a week of rental end, we will bill the credit card on file for the full replacement fee. The system will bill based on the RETURN SHIPPING DATE stamped on the envelope, not the date you hand the package to another party to handle shipping. In the case that hotels or other parties return the package late, the renter will be held responsible. It’s a good idea to request that the package be picked up the same day.

In the event that the user takes any of JapanWifiBuddy’s property outside of Japan and needs to return it, you must indicate in the NOTES section the following : “Rental property which belongs to JapanWifiBuddy. This is not a purchase, and these are all made in Japan.” Generally an import consumption tax will be applied and we will need to pay it to receive the device back, resulting in a $45 fee. Even though it’s a returned device, according to the Japanese customs there needs to be specific documentation arranged before removing the device from country to avoid customs fees.

JapanWifiBuddy will cancel this contract without obligation to notify customers once it confirms any non-fulfillment of contract, such as unreturned equipment or false information in the contract. After cancellation, JapanWifiBuddy may contact the customer to recover costs associated.

Beginning March, 2017, national laws in Japan have changed regarding shipping standard lithium-ion backup batteries using planes. Due to these tightening safety restrictions, we are no longer able to include a backup battery in our Expedited shipping orders. The Pocket Wifi Buddy itself and it’s batteries are fine and will be fully functional. As this is originally a free bonus service, there will be no discounts given as a result of falling under this new rule.


Instagram Contest Terms & Conditions


The Contest is open only to those who place an order with JapanWifiBuddy(the “Sponsor”) on https://www.JapanWifiBuddy.com and who are at least 18+ years old at the time of entry. The Contest is subject to all applicable federal, state and local laws and regulations. Void where prohibited.

Agreement to Rules

By participating, you agree to be fully and unconditionally bound by the terms in this Contest agreement (the “Rules”), and you represent and warrant that you meet the eligibility requirements set forth herein. In addition, you agree to accept the decisions of JapanWifiBuddy as binding as it relates to the Contest. The Contest is subject to all applicable federal, state and local laws.

This promotion is in no way sponsored, endorsed or administered by, or associated with Instagram. You understand that you are providing your information to the owner of this Contest.


To enter the contest, an order must be placed with JapanWifiBuddy and you must post a submission on your Instagram account using the hashtag #JapanWifiBuddy tagging @JapanWifiBuddy. You may submit multiple entries to the contest for a period of upto 60 days from the date of order.

Entries that are not complete or do not adhere to the Rules or specifications may be disqualified at the sole discretion of JapanWifiBuddy.

By using the hashtag in connection with your Instagram post, you acknowledge and agree that JapanWifiBuddy has the right to stream your post through the Instagram API or otherwise use your post as set forth in the Rules and these Terms & Conditions. All submitted images must be either your own work or submitted with the consent of the photographer/creator and consent of your parent or legal guardian if you are a minor. Your images must not be obscene or otherwise inappropriate. It is your responsibility to ensure that your submitted images do not infringe or violate the intellectual property rights or other rights of any third party or any laws. Your images must not contain brand names, copyrighted material or trademarks, other than those owned by you or JapanWifiBuddy.

Rights granted by you

By entering your images into the Contest you hereby irrevocably grant to JapanWifiBuddy and its subsidiaries and licensees, successors and assigns, the non-exclusive, perpetual, royalty-free, no-cost license and right to use and otherwise exploit each submitted image, and all images, text and materials depicted therein, in whole or in part, in any manner or medium now or hereafter known or devised (including, without limitation, streaming media, film, print, interactive devices, mobile media, Internet and on-line systems, digital billboards), throughout the universe and in any and all languages, including, without limitation, the right to display, reproduce, record, perform, exhibit, distribute, copy, edit, change, modify, add to, subtract from, re-title and adapt the same, to combine it with other material and otherwise use and exploit it. You hereby forever waive and relinquish all so-called “moral rights” now or hereafter recognized in connection with entries submitted as part of the Contest. JapanWifiBuddy nor its agents shall be responsible for returning or preservation of the images submitted. All entries that are posted on JapanWifiBuddy’s social media pages may be available to be viewed by anyone with access to the Internet.

Winners and Odds

During the Contest period, JapanWifiBuddy will select one entry each week for a $10 refund off the paid order amount and one entry each month for a $100 refund or a refund of the order total paid, whichever is lesser. The refund amount will not include discounts and will not exceed the net amount paid. You are not guaranteed to win a prize and your chance of winning is dependent on the total number of eligible entries received. JapanWifiBuddy reserves the right to not select a winner if there are no suitable entries for that time period. The decision of JapanWifiBuddy is final in this regard and you agree to abide by this decision. The prize is nontransferable. Any and all prize related expenses, including without limitation any and all federal, state, and local taxes shall be the sole responsibility of the winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by winners is permitted.

Limitation of Liability

By entering you agree to release and hold harmless JapanWifiBuddy and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers and directors from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) such entrant's participation in the Contest and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof, (ii) technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware or software; (iii) the unavailability or inaccessibility of any transmissions or telephone or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error which may occur in the administration of the Promotion or the processing of entries.