Japan WifiBuddy Pocket Wifi Reviews

Read what our customers have to say about our service!

Country
WifiBuddy

Diamond WifiBuddy

Easy and reliable
We used this on recent Hokkaido visit . We had very few periods where the wifi was not in range even around Shiretoko although we did not hike in remote areas for long periods. This was good value and I will definitely use this service again!
WENDY W.
Brisbane, Queensland
06 August 2017
Diamond WifiBuddy

Most amazing help ever
It was honestly so helpful. Thank you
CASEY Y.
Vancouver, British Columbia
06 August 2017
Silver WifiBuddy

Excellent from start to finish
Excellent company. Superior customer service. English speaking staff made things very easy with email and messaging, beginning with our initial contact. Payment was easy via PayPal. Our WifiBuddy was waiting for us at our hotel when we arrived. Nicely packaged along with an extra battery. Easy to return with free mailing envelope which we left with our hotel concierge. The device worked perfectly. We had a fast, reliable connection when we needed it, where we needed it. We do not use a lot of on-the-go internet and the Silver plan was perfect for our needs. Out and about we used Google Translate (which can be hit and miss for the printed word); Google maps (only a few times to search for restaurants in a rural location) - we are old-fashioned and prefer paper maps and getting lost; Hyperdia (the website not the app); and japan-guide.com on Tabimori. Our trips to Japan are 42 days and only once in a long train tunnel were we aware that we were without service. Docomo has good nationwide coverage. Thank you Tre and WifiBuddy for being there when we needed you. We will definitely do business with you again on our next trips.
Clyde H.
Huntington, Vermont
25 July 2017
Platinum WifiBuddy

Great Reliable Device
I was recommended to use the Wi-Fi buddy by my sister-in-law and I was pleasantly surprised on how everything worked out smoothly. We will be going to Japan again next year and will be using your services again
Krystine N.
Makawao, Hawaii
15 April 2017
SilverPlus WifiBuddy

not yet
not yet
Eva T.
Conyers, Georgia
19 March 2017
SilverPlus WifiBuddy

Great service
We thoroughly enjoyed using the wifi buddy. Thank you for the service and I will use it again when I come to Japan. We posted the wifi buddy and other things back from the post box at the airport. Thank you again.
Rod L.
Brookfield, Queensland
20 February 2017
Platinum WifiBuddy

Great Coverage in Cities
I ordered the Platinum Japan WifiBuddy for my recent 12 day trip in Japan. The device worked very well in built-up urban areas, but had little to no effect underground, in subway tunnels, or in the wilderness of Mt Koya in Wakayama. The staff had prewarned me of this, which was appreciated, but not until I had already purchased the device. I thought that the Platinum package would have faster speeds and better access than the Silver Packages and I didn't quite realize the limitations from reading the website. It wasn't a terrible inconvenience but for my next trip. I'll definitely upgrade to the next Platinum Package. For me, having a portable wifi is indispensable and I am so grateful this service exists at all.
Amanda B.
Oceanside, California
07 January 2017
SilverPlus WifiBuddy

Excellent
Great service and would use again!
Matthew C.
Devizes, England
08 December 2016
Platinum WifiBuddy

Outstanding service
The wifi worked perfectly and support was excellent. Highly recommended
Stephen F.
Dublin, Leinster
26 October 2016
Platinum WifiBuddy

Japan WiFi Buddy
The buddy was excellent it connected up in Tokyo, Kyoto, and Osaka. No problems with the buddy.
Jay F.
Waipahu, Hawaii
09 October 2016
Platinum WifiBuddy

♡Hghly Recommended☆Perfect Coverage Self-Dive Hokkaido☆Fast Speed☆Great Customer Service♡
Hokkaido Self Drive/ Tokyo Free & Easy. Travelled Date: Sept 2016 *A Must Have Wifi!!! ***Booked- The Platinum Plus WifiBuddy. We were more concerned about the coverage since will be going to RURAL areas in Hokkaido and was recommended to Premium Plus. ♡Connectivity♡Great Speed ~ Google Maps, Tv Dramas, Downloading, Social Media, Fast speed uploading photos!!! ♡Hokkaido- Hakodate, Lake Toya, *Especially Noboribetsu*, Furano, Biei, Asahikawa, Jozankei, Otaru Sapporo, Chitose, Tokyo, Mount Fuji etc. ☆☆☆Driving along the mountainous or more rural areas and connection coverage was perfect, perfect, perfect!!! Especially driving through tunnels coverage was perfectly fine too. ♡Customer Service- Great customer service! Quick, very helpful email replies was excellent. Especially in English was a plus point! ♡Convenient Pick-up Location- We were also given few options to pick up- Free delivery. (Picked up at Hokkaido Hakodate> Hotel) ♡Item ~ Fully charged the moment you receive it. ♡Battery Life – Estimated~ It lasted more than 12 hours. (Starts from 8am till late night.) Speed was much faster than some hotels~ especially in Hokkaido. ♡Return Wifi Set- Convenient, Simple, Fast and Easy!!! We just drop at any Airport Postal Service. Was Super Fast took us less than 5mins to return. ☆☆☆1st Wifi Rental was the Best Experience. Will definitely rent Wifi Buddy when we are back in Japan!
Andrea
Singapore, Central Singapore Community Development Council
03 October 2016
Platinum WifiBuddy

*Best Service*Quick Replies*Fantastic Coverage*Fast Speed!!!
Hokkaido Self Drive/ Tokyo Free & Easy *A Must Have Wifi!!! Travelled Date: Sept 2016 ***Booked- The Platinum Plus WifiBuddy. We were more concerned about the coverage since will be going to RURAL areas in Hokkaido and we were recommended to Premium Plus. ♡Connectivity♡Great Speed, Google Maps, Tv Dramas, Downloading, Social Media!!! ♡Hokkaido- Hakodate, Lake Toya, *Especially Noboribetsu, Furano, Biei, Asahikawa, Jozankei, Otaru Sapporo, Chitose, Tokyo, Mount Fuji etc. ☆☆☆Driving along the mountainous or more rural areas and connection coverage was perfect, perfect, perfect!!! Especially driving through tunnels coverage was perfectly fine too. ♡Customer Service- Great customer services over quick, very helpful email replies was excellent. Especially in English was a plus point! ♡Convenient Pick-up Location- We were also given few options to pick up- Free delivery. (Picked up at Hokkaido Hakodate> Hotel) ♡Item ~ Pocket Wifi *Fully Charged the moment you receive it. Well packed, easy carry around and a card write out with simple instructions. ♡Extra Long Battery Life – Estimated~ It lasted more than 12 hours. (Starts from 8am till late night.) Speed was much faster than some hotels~ especially in Hokkaido. ♡Easy Return Wifi Set- Convenient, Simple, Fast and Easy!!! We just drop at any Airport Postal Service. Was Super Fast took us less than 5mins to return. ☆☆☆1st Wifi Rental was the Best Experience. Will use Wifi Buddy Pocket Wifi again when we return to Japan!!! Thumbs Up!
Andrea
Singapore, Central Singapore Community Development Council
03 October 2016
Platinum WifiBuddy

Great Product! Definitely recommend!
I rented a wifi buddy during my first trip to Japan and I have to say, it's great! It provided web access even in the remotest areas of Japan - countryside, on the Shinkansen, etc., with no problems whatsoever. The staff make renting and using the wifibuddy really easy and convenient. I will most definitely use one again in the future and for certain go with Japan Wifi Buddy! Highly recommended!
Mike P.
Los Angeles, California
06 July 2016
Platinum WifiBuddy

Twice as fast, and half the price
First of all no discount or coupon was offered for me to post this. As a background I have rented from two other services other than JWB (globaladvancedcomm [GAC], and one other company where the device never arrived), both were about twice the price. GAC was very expensive, and it was throttled very often. JWB, was the opposite. It was fast (I had the platinum plus), and I never reached the limit. It’s reception was great throughout Tokyo, wherever I went, and it lasted most of the day on a single charge. I am definitely using their service again.
Jonathan B.
Salt Lake City, Utah
09 April 2016
Platinum WifiBuddy

Our wifi buddy was waiting
Our wifi buddy was waiting for us at our hotel when we arrived. It worked perfectly for our entire vacation and returning it was as simple as mailing it back in a provided envelope.
Paterno T.
Honolulu, Hawaii
02 February 2016
Silver WifiBuddy

Excellent
I have no problem on the renting process and using the device. Rent process is simple and easy. The device is very good, it also came with a mobile battery which helps a lot if I'm using the device for a long time or if I don't have time to recharge the device the night before. Signal reception is flawless, it has good signal in Kansai and Tokyo area, and also in Nikko.
Rininta R.
Jakarta, Jakarta
02 November 2015
Silver WifiBuddy

Great service, highly recommended!
Though a tad bit more expensive than other services, this one is great! Pickup and dropoff were easy and convenient, and the service for the Wifi was great as well... just wish I would have reserved a faster/higher capacity one earlier. Would definitely use again if I get to return back to Japan!
Thomas P.
, California
11 September 2015
SilverPlus WifiBuddy

superb service
Fantastic service. The router worked perfectly and without any problems until I screwed it up. Once that happened I had non-stop, immediate and responsive help - in English! Fixed the issue right away. Thanks so much!
Robert G.
Los Angeles, California
21 March 2015